Refund policy

Refund & Return Policy
Last updated: September 21, 2026

We want you to love what you receive. If something isn’t right, we’re here to help.

Made-to-Order Products

Many Solvare & Co. products are made or finished especially for your order. Because of this, made-to-order items are final sale and cannot be returned or exchanged because of a change of mind, sizing, color selection or another customer preference.

Please review the product details, fit guidance and size chart carefully before ordering. If you would like help choosing a size, contact us before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact us at concierge@solvareandco.com within 20 days of delivery.

Please include your order number, a description of the issue and clear photos of the item and packaging when applicable. We will review the issue and, when eligible, arrange a replacement or refund at no cost to you.

Return-Eligible Products

Certain products may be eligible for return when specifically indicated on the product page. Return requests must be made within 30 days of delivery.

Eligible items must be unused, unworn, unwashed and in their original condition and packaging. Unless an item is damaged, defective or incorrect, the customer is responsible for return shipping.

Curated Capsules & Bundles

Each product purchased as part of a curated capsule or bundle follows the return eligibility of that individual product. Made-to-order items remain final sale.

When a return is approved for an eligible item purchased within a discounted capsule or bundle, the refund will be based on the amount allocated to that item after the bundle discount—not its individual full retail price.

Carry Pieces from Rogue Industries
Our weekender, dopp kit and luggage tag have a 30-day return window with no return-label or restocking fees. For returns, exchanges or an issue with a Rogue piece, contact Rogue Industries directly using the instructions included with your order. Follow those instructions before sending anything back.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. Because made-to-order products may enter production shortly after purchase, changes and cancellations cannot be guaranteed once production has begun.

Advisory & Services

Advisory, coaching and consultation services are non-refundable once delivered. If a scheduled session has not yet occurred, please contact us at least 48 hours in advance regarding rescheduling.

Sale & Final-Sale Items

Items identified as final sale are not eligible for return or exchange.

Refunds

When a refund is approved, it will be issued to the original payment method. Original shipping charges are not refundable unless the product was damaged, defective or incorrect. Your bank or card issuer may require additional time to post the refund.

Questions?